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Terms of Booking
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Orange Bus,
Transfer Tenerife, Blue Badge Tenerife, Take U Direct, are all
trading names of Mendoza Bethencourt Bus S.L. with CIF B3891807.
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Orange Badge
Machine S.L. accepts bookings for all travel on behalf of, and as an
agent for, Spanish Travel Agencies which have the correct Travel
Agent Licence.
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Clients are responsible for booking their arrival
and pick up times correctly and should read their confirmation
carefully to confirm their details are correct. If the flight
departure time is changed it is the responsibility of the client to
advise us of a revised pick up time at least 72 hours beforehand.
Payment is required at the time of booking. We will then produce
written confirmation of the details regarding the booking. This
confirmation must be presented to us on arrival at the airport. Your
payment is strictly non-refundable except where we cancel the
booking ourselves or we agree to cancel the booking. Where a booking
is made either verbally or in writing the booking is subject to, and
the client accepts, these booking terms and conditions. These are
available on our web site or on request. Where two or more people
are included on the same booking, the person purchasing the booking
shall accept these booking conditions on behalf of each member of
the party.
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The destination and pickup addresses on your
ticket are where you will disembark and embark. Should you wish to
change any of these details, this must be done in writing by email
or fax at least 72 hours prior to the date of travel (inbound or
outbound). It is your responsibility to keep a record of your
booking reference No. We reserve the right to charge an
administration fee for any changes made to your booking.
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Customers are entitled to two Items of luggage
only (1 x suitcase or similar and 1 piece of hand luggage). Any
excess luggage such as wheelchairs, mobility scooters, golf clubs
etc. MUST be declared at the time of booking. Luggage MUST be
clearly labelled with the owners name and destination address. In
the event of undeclared excess luggage, we reserve the right to
charge an excess baggage allowance (which must be paid for prior to
transportation) or to refuse transport of the excess items. Any
extra charges will be made at our absolute discretion.
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We reserve the right to refuse to carry any person who is thought to
be under the influence of alcohol or illegal drugs and/or whose
behaviour is considered to pose a threat to the driver, the vehicle
or the other passengers. Passengers are not allowed to consume food
or beverages on any of our vehicles. Smoking is not permitted. Any
damage caused in any way by the client to the vehicle will be paid
for by the client. Whilst every care is always taken, clients'
property is carried entirely at their own risk. No responsibility
can be accepted for any loss or damage and you are therefore advised
to check your own travel insurance. This is your
responsibility.
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Whilst we will always do our best to supply child
booster seats, they are not guaranteed to be available or of any
particular type or category. If you require anything other than a
standard minibus seat you are strongly advised to bring it with you.
Children (2-9 years) inclusive require seats and will always be
charged the same price as adult. They must not travel on an adults
lap. Infants under 2 years old can take up a seat and therefore need
to be paid for, but may be allowed to sit on an adults lap at the
drivers discretion.
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On arrival it is the clients’ responsibility to
find us according to the instructions given to them as no refunds
will be given if these instructions are not adhered to. The client
should be at the designated pick up point at least 15 minutes before
their pick up is due and Orangebus may be delayed by up to 15
minutes after the designated pick up time. It is the clients’
responsibility to contact the emergency number given to them in the
event of a failure of Orange Bus to collect them after 15 minutes of
the designated pick up time. Whilst we will always do our best to be
punctual, there are occasionally delays which are beyond our
control. We will use every reasonable means to ensure that your
transport arrives on time and that it reaches its destination on
time. We will not incur any liability whatsoever in the event of any
delay due to causes beyond our control. The following are examples
of circumstances which are not within our control:
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Accidents causing delays to the vehicle
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Exceptional or severe weather conditions
including snow or flood.
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Compliance with requests of the police.
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Deaths and accidents on the road.
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Vandalism and terrorism.
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Unforeseen traffic delays.
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Industrial action by third parties.
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Problems caused by other customers.
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Other circumstances affecting passenger safety.
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Road closures due to local fiestas or other
events.
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Properties that are not accessible to type of
service booked.
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Bookings that have been made showing incorrect
details of dates, flight times etc.
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Failure by the client to produce their
arrival/departure instructions.
10. We are
unable to accept bookings less than 24 hours in advance
This list is by no means complete.
If
we were to fail for any reason within our control to deliver you to your
destination, we will provide suitable transport such as another coach,
private car, taxi etc. It is the clients obligation to report any
difficulties with the services that we provide in the shortest
practicable time so that we may be given a fair opportunity to rectify
any problems promptly. It is the clients’ obligation to do all in
his/her power to mitigate any loss. Any refund for the costs of an
alternative means of transport incurred by the passenger to get to their
destination shall be no more than the cost of getting to that
destination by taxi. Any refund will only be made at our total
discretion and only providing all the above conditions have been met. We
shall only be liable for any reasonable and foreseeable consequential
losses arising directly out of a breach in contract. In such cases our
liability shall be limited to €300 per booking |
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